Job Openings » Junior Customer Support Officer (Night Shift) Fulltime - Hà Nội
Junior Customer Support Officer (Night Shift) Fulltime - Hà Nội
by DigiSourceStatus
Active
Salary
12,000,000 - 15,000,000 VND
Job Description
We are looking for a customer-centric agent with good communication skills and a deep understanding of customer satisfaction insights. You will build strong and long-lasting relationships with our customers, and your efforts will drive customer satisfaction, happiness, growth, and added value to the organization. This role is perfect for you if you are a self-starter, have at least 1 year of experience as a customer service call center agent using English, and are backed by a proven track record and customer satisfaction.
- Answer and address a high volume of incoming call inquiries related to product issues, sales policies, and order status in a professional and courteous manner
- Provide exceptional levels of customer satisfaction by demonstrating patience and empathy towards customers from diverse cultures and backgrounds in the US
- Identify and escalate issues to higher-level management when necessary
- Meet or exceed key performance indicators for call resolution rate, customer satisfaction
- Recognize low customer satisfaction call and provide constructive feedback and recommendations to agents for improvement. Alert the management team of trends in customer calls or any suspicious event
- Assist supervisors/manager in projects such as call report, developing call scripts or knowledge base content. Provide input on how to improve customer experience
Job Requirement
- Bachelor's Degree or Equivalent
- Proficient in English listening, verbal, and written communication skills. IELTS above 6.5 or equivalent
- 1-year experience in a call center or customer service environment, including a minimum of 6 months on night shift
- Have sought knowledge of customer service practices and principles
- Customer relationship management experience is strongly desired
- Experience with support applications like Freshdesk, Zendesk, and Teamsupport is nice to have
- Ability to handle stressful situations and establish rapport with the client
- Ability to present yourself and the company in a professional manner
- Work Hours: 44 hours/week - night shift (specific time to be discussed in the interview)
- Competitive salary (12-15M VND)
- Full salary during probation
- 12 days of work-from-home & 12 days of paid annual leave
- Global health insurance package for yourself and annual health checkup
- Guaranteed 13th-month salary
- Quarterly bonus & Year-end bonus as part of our profit-sharing program
- A Pantry & a Crossian Cafe stocked with goodies, ready to serve
- Lots of other company benefits including 5* annual Summer Summit, budget for frequent team building activities, and other monthly/ quarterly/ annual company events
- General company T&D Program + dedicated T&D budget for managers
- Other benefits in accordance to the Company's Policy and Vietnam Labor Laws
Crossian is a high-growth technology-driven e-commerce business. Behind our success are our people. As a start-up formed in 2020, we have created a fast-paced and dynamic environment, enabling our people to reach a cumulative average growth rate of over 700% in just under 4 years. Our mission now is to build direct-to-consumer brands and increase customer LTV.