Customer Support Officer (Night Shift) Part-time - Hà Nội
DigiSource
Mô tả công việc
We are looking for a customer-centric agent with good communication skills and a deep understanding of customer satisfaction insights. You will build strong and long-lasting relationships with our customers, and your efforts will drive customer satisfaction, happiness, growth, and added value to the organization. This role is perfect for you if you are a self-starter, have at least 1 year of experience as a customer service call center agent using English, and are backed by a proven track record and customer satisfaction.
- Answer and address a high volume of incoming call inquiries related to product issues, sales policies, and order status in a professional and courteous manner
- Provide exceptional levels of customer satisfaction by demonstrating patience and empathy towards customers from diverse cultures and backgrounds in the US
- Identify and escalate issues to higher-level management when necessary
- Meet or exceed key performance indicators for call resolution rate, customer satisfaction
- Recognize low customer satisfaction call and provide constructive feedback and recommendations to agents for improvement. Alert the management team of trends in customer calls or any suspicious event
Yêu cầu công việc
- Bachelor's Degree or Equivalent
- Proficient in English listening, verbal, and written communication skills. IELTS above 6.5 or equivalent
- 6 months experience in a call center or customer service environment, including a minimum of 2 months on night shift
- Have sought knowledge of customer service practices and principles
- Customer relationship management experience is strongly desired
- Experience with support applications like Freshdesk, Zendesk, and Teamsupport is nice to have
- Ability to handle stressful situations and establish rapport with the client
- Ability to present yourself and the company in a professional manner
- Work Hours: 4 hours/day- night shift (specific time to be discussed in the interview)
Location: Pax Sky Building, No. 63-65 Ngo Thi Nham, Hai Ba Trung, Ha Noi City
Crossian is a high-growth technology-driven e-commerce business. Behind our success are our people. As a start-up formed in 2020, we have created a fast-paced and dynamic environment, enabling our people to reach a cumulative average growth rate of over 700% in just under 4 years. Our mission now is to build direct-to-consumer brands and increase customer LTV.