Customer Experience And QA (Manual) Engineer - Vietnam

Working location: Ho Chi Minh City, District 3 (200 Pasteur)

Working type: Onsite at the office, Full-time 

About us 

Qode is dedicated to helping technical talent around the world find meaningful careers that match their skills and interests. Our platform provides a range of resources and tools that empower job seekers to take control of their careers and connect with top employers across a variety of industries. We believe that every individual deserves to find work that they're passionate about, and we are committed to making that vision a reality.

Qode's team of experienced professionals is passionate about creating a better world of work by providing innovative solutions that improve the job search process for both job seekers and employers. We believe in transparency, trust, and collaboration, and we strive to build strong relationships with our customers and partners. Through our platform, we aim to create a more engaged and fulfilled global workforce that drives innovation and growth.

Job Summary:

We are seeking a motivated and detail-oriented individual to join our team as a Customer Experience and QA Engineer. In this role, you will be responsible for ensuring the quality and reliability of our software products through thorough testing and validation with a focus on elevating customer experience to the highest standards possible. You will work closely with the Product and Engineering teams and collaborate to identify and report customer experience challenges, software defects, track issues, and assist in troubleshooting and resolution. The ideal candidate should have a strong passion for software quality, excellent problem-solving skills, and a keen eye for detail.

Responsibilities:

• Perform manual testing of software applications to identify defects and ensure adherence to quality standards.
• Develop automation tests for new features and regression test cases.
• Create and execute test cases and test scripts based on project requirements and specifications.
• Conduct functional, regression, and integration testing to validate software functionality and performance.
• Collaborate with the Product & Engineering team to design and develop test plans, test strategies, and test scenarios.
• Document and track software defects, and work closely with developers to ensure timely resolution.
• Participate in test plan reviews and provide feedback on testability and potential quality risks.
• Assist in the identification and implementation of process improvements to enhance the overall QA process.
• Stay updated with industry best practices and emerging trends in software testing.

Qualifications:

• A deep empathy for overall customer experience and proactive feedback on minimizing pain points
• Bachelor's degree in Computer Science, Engineering, or a related field.
• 2+ years in testing web applications (must have).
• Background from multinational companies (must have)
• Familiarity with software testing methodologies, processes, and tools.
• Basic understanding of programming languages and scripting.
• Strong analytical and problem-solving skills with a meticulous attention to detail.
• Excellent verbal and written communication skills in English (must have).
• Ability to work collaboratively in a team environment and adapt to changing priorities.
• Enthusiasm for learning and staying up-to-date with evolving technologies.
• Able to join immediately (must have).

How we work and what we use:

• Project Management and Collaboration Tools: Atlassian tool sets, Github tool sets, Slack for communication.
• Cloud Service Providers: AZURE
• Productivity and Communication Tools: Google Workspace for emails, calendars, drive, and meetings 
• English for communication